User Research Methods for IT Service and Support Nov 19th 2026 Presenter: Matt Beran, Sr. Product Marketing Specialist, InvGate Better IT service experiences start with understanding the people who use them. Join Matt Beran, to explore user research methods for IT service and support…and how to turn user insights into meaningful improvements. You’ll leave with practical takeaways to better understand users’ needs, uncover frustrations, and improve their everyday service experiences. By attending this webinar, you earn 1 Continuing Professional Development (CPD) point. The slide deck will be available the morning of the webinar The recording of the session will be available post webinar #Customer Experience #Employee Experience #IT Service and Support #IT Service Delivery #IT Service Management #IT Support #ITSM #ITSM Academy #ITSM Webinar #Matt Beran #Service Design #Service Desk #Service Experience #Service Improvement #User Experience #User Feedback #User Needs #User Research #User Research Methods #User-Centered Design #UX Research Facebook Email Print Linkedin