ITIL Practice Manager

ITIL Practice Manager

The ITIL Practice Manager (PM) designation is for professionals who assess, manage, and improve the practices behind effective service delivery. Spanning ITIL 4 and ITIL (Version 5), this pathway helps operational managers and subject matter experts turn ITIL knowledge into measurable improvements in service quality, speed, and value.

For professionals who have already earned the Managing Professional (MP) and Strategic Leader (SL) designations, Practice Manager completes the path to ITIL Master.