ITIL (Version 5): Ask Me Anything (AMA) Mar 19th 2026 Presenter: Donna Knapp & Lisa Schwartz, ITSM Academy Curious about what ITIL (Version 5) really means for you and your organization? This live session is your opportunity to ask direct questions … read more
The State of ITSM and… 2026 Jan 29th 2026 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy ITSM has been evolving for years - but in 2026, the question is… what’s next? Join us as we examine how digital techno … read more
Beyond Monitoring: Achieving Predictive IT with AIOps Jun 19th 2025 Presenter: Suresh GP, Managing Director, TaUB Solutions Join Suresh, as he dives into the transformative potential of AIOps. This session will unpack core AIOps principles, walk through practical imp … read more
State of ITSM and... 2025: Trends and Insights for the Year Ahead Jan 16th 2025 Presenter: Donna Knapp, Curriculum Development Manager Join us for our highly anticipated annual webinar, The State of ITSM in 2025, where we explore the latest trends, challenges, and oppo … read more
Optimizing Value Streams and Processes with AI Oct 17th 2024 Presenter: Donna Knapp, Curriculum Development Manager Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associ … read more