Download and print your own poster (you’re welcome!). To view it full screen, use the full-screen control at the bottom of the black box.
The ITIL guiding principles are practical recommendations that help organizations make better decisions, improve services, and create value through IT-enabled products and services. Whether you are new to ITIL or preparing for ITIL (Version 5) training, this printable poster is a useful reminder of the thinking and behaviors that support effective IT Service Management (ITSM).
In ITIL (Version 5), organizations are encouraged to think holistically about digital products and services, customer and user experience, service value, continual improvement, collaboration, and measurable outcomes. The guiding principles help teams stay focused on value while designing, building, launching, operating, supporting, and improving services.
Use this poster as a quick reference for team discussions, workshops, service management improvement initiatives, ITIL Foundation study, certification preparation, or internal coaching. It can also support conversations about service ownership, process design, value streams, customer experience, and continual improvement.
The guiding principles are most valuable when applied together during everyday decisions. A service desk team might use them to improve incident handling, a product team when launching a digital service, and an IT leadership team when aligning technology work with business outcomes.
Keeping the principles visible helps reinforce a shared mindset across IT, business, support, operations, development, and service management teams. Download, print, and share the poster with anyone who would benefit from a reminder of how ITIL supports better ways of working.
To learn more, explore our ITIL (Version 5) courses, All Things ITIL resources, and official ITIL publications.