Press Room Stay current with ITSM Academy announcements, ITIL training updates, certification news, course launches, and milestones related to ITIL, XLA, DevOps, SRE, AIOps, process design, digital transformation, and service management education.
Featured Updates
ITSM Academy Continues to Lead ITIL Training and Certification Readiness with ITIL (Version 5)
ITSM Academy is rolling out live, instructor-led ITIL (Version 5) classes and resources to help professionals and organizations understand what is changing, plan certification pathways, prepare for open-book advanced exams, and build practical capability in digital product and service management, AI governance, and modern ITSM. Clarity first. Credentials second. Outcomes always. ~ Lisa Schwartz, Founder and CXO
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ITSM Academy Milestones
Explore selected ITSM Academy milestones going back to our origins in 2004, including course launches, accreditation achievements, virtual classroom innovation, learner experience updates, and key moments in ITIL, ITSM, DevOps, SRE, AIOps, process design, and service management education. These highlights show how ITSM Academy has continued to evolve with the service management industry.
About ITSM Academy
ITSM Academy is a female-owned small business providing live, instructor-led ITIL, ITSM, DevOps, SRE, AIOps, process design, value stream, digital transformation, and certification training for professionals, teams, and organizations.
This Press Room includes current announcements and selected historical milestones that remain relevant to ITSM Academy’s training portfolio, company history, and ongoing commitment to helping learners and organizations improve service management outcomes.