Lisa Schwartz is the Founder and Chief Experience Officer (CXO) of ITSM Academy and a co-founder of DevOps Institute, XLACollab, and the Open Service Community. She guides ITSM Academy’s strategy and operations, bringing a continual improvement mindset to the business and the learning experiences it creates.
A self-proclaimed process junkie, Lisa holds multiple advanced certifications in ITSM, Agile, and Leadership. The Certified Process Design Engineer (CPDE) credential holds a special place in Lisa’s heart. She believes the course gives learners practical skills to design and improve processes that make a lasting difference in their organizations.
Lisa is passionate about making service management practical (and fun): helping professionals turn what they learn into meaningful improvements for their organizations.
“...educate and inspire” is more than ITSM Academy’s slogan. It expresses our core mission and the goal behind everything we do.