Webinar Archives
The Metrics Of Shift Left
Feb 18th 2021
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from
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The Service Desk of the Future
Posted by Cid Tyer on Oct 16th 2013
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Using Six Sigma to Drive Service Desk Improvement
Posted by Cid Tyer on Feb 8th 2012
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Building a Tradition of Service Excellence
Posted by Cid Tyer on Sep 15th 2010
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