ITIL Extension

ITIL® (Version 5) Extension modules provide focused guidance on specialized areas of digital product and service management. ITIL AI Governance is currently the only Extension module in the ITIL (Version 5) qualification scheme.

This course helps professionals understand how to govern artificial intelligence responsibly, align AI initiatives with organizational goals, and address risk, accountability, transparency, and human oversight. It is relevant to IT leaders, service and product managers, governance professionals, and others involved in AI adoption.
ITSM Academy brings these concepts to life through practical examples, discussion, and interactive learning. Explore the course below for learning objectives, certification details, upcoming dates, and training options.