Webinar Archives

Presenter: Donna Knapp, Curriculum Development Manager Register Today Join us for our highly anticipated annual webinar, The State of ITSM in 2025, where we explore the latest trends, chall … read more

Presenter:  Donna Knapp, Curriculum Development Manager  Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associa … read more

Presenter: Mark Hinkle, CEO & Founder, Peripety Labs Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution fr … read more

Presenter: David Cannon & Ken Jarvis, PeopleCert Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar focu … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess … read more