Webinar Archives
Implementing XLA's
Dec 15th 2023
Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse
What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this we
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An Actionable Approach to Driving Stakeholder Value
Nov 19th 2020
Presenter: Rae Ann Bruno, President, Business Solutions Training - Complimentary Webinar
ITIL
v4’s Driving Stakeholder Value (DSV) certification takes a more direct approach
to IT becoming a bu
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