ITIL (Version 5) Managing Professional Course - Accredited

Delivered virtually in U.S. friendly time zones. Class includes exam voucher.

This ITIL^® Managing Professional Transition (Version 5) course is designed for experienced ITIL professionals who need a clear, efficient path to update their knowledge to ITIL (Version 5). Rather than repeating existing knowledge, this course focuses exclusively on the changes and key enhancements introduced across Foundation, Product, Service, Experience, and Transformation. It is the most efficient way for experienced ITIL professionals to move forward without re-learning concepts they already know.

Digital products, services, customer expectations, and transformation priorities continue to evolve. This course helps established ITIL professionals efficiently refresh and extend their knowledge so they can remain aligned to modern digital product and service management practices and future-ready roles. This “changes-only” approach closely parallels the concise, outcome-oriented positioning used on your live Foundation page.

Audience: ITIL Managing Professional Transition (Version 5) is intended for professionals who have already invested in ITIL 4 or ITIL v3 certifications and need a straightforward upgrade route. It is suitable for professionals at all levels and across all types of organizations involved in digital product and service management.

Course Objectives: The learning objectives of ITIL Managing Professional Transition (Version 5) include an understanding of:

• The key enhancements and changes from ITIL 4 to ITIL (Version 5)  
• Updates across Foundation, Product, Service, Experience, and Transformation
• How the new guidance supports future-ready roles and capabilities
• How updated practices enable stronger alignment of product and service teams
• How ITIL (Version 5) supports improved customer trust and return on digital investment

ITSM Academy’s transition training is designed to protect prior learner investment while supporting efficient progression to the latest guidance. Because the course is focused only on what has changed, learners can concentrate on the enhancements that matter most. This aligns with the “focused only on what has changed” message in the PDF and with the concise value framing used on your Foundation page.

Enhanced in-house by the ITSM Academy content team, our course is designed to help experienced professionals update their knowledge efficiently and consistently. See full class outline below.

Course / Student Materials:

• Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
• Digital learner manual (excellent post-class reference)
• ITIL (Version 5) Reference Card
• Research Paper - WhatIs? ITIL (Version 5)
• Learner Personal Action Plan
• Memory exercises, study aids, and sample exams
• Instructor-led education and exercise facilitation
• GAME ON! An Interactive Learning Experience^®
• Participation in unique in-class assignments 
• In-class exam preparation
• Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
• PeopleCert Plus Annual Membership (optional)

Prerequisites:

• ITIL 4 Managing Professional, or
• ITIL 4 Master, or
• ITIL v3 Expert, or
• ITIL v3 Master
• Accredited training or Official eLearning

Certification: Assessment is listed as multiple-choice exam(s), open book, and focused only on changes from ITIL 4 to ITIL (Version 5). The PDF notes that there may be one or two exams, with final confirmation pending testing.

Professional Education Hours: Individuals attending this class will earn TBA professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership can log continuous professional development (CPD) points against their certificate in PeopleCert's Continuing Professional Development (CPD) program to satisfy the program’s renewal requirements.

Note: Final classroom hour totals will be set once delivery model is finalized.

Class duration: 5 days

• 0.5 day – Foundation  
• 3 days – Product, Service, Experience
• 1.5 days – Transformation

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors are all IT Service Management experts, ITIL Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

Course Logistics:

• Live, Virtual Classroom: Log in with the instructor and the other students - no travel! 
• Available through our Courseware Licensing Program
• All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions.

➤ Press Release: ITSM Academy Announces Launch of ITIL (Version 5) Foundation Training in the United States