** Delivered virtually in U.S. friendly time zones. Class includes exam voucher.

The ITIL^® (Version 5) Transformation certification class is an advanced, stand-alone module in the ITIL (Version 5) qualification scheme. This course provides a practical and adaptable framework for organizational transformations. It is applicable to any version of ITIL guidance and compatible with other bodies of knowledge organizations use in their digital transformation journey.

A transformation is fundamentally different from routine continual improvement. Transformations are larger in scale, higher in complexity, and often involve significant uncertainty, requiring coordinated efforts across multiple organizational levels. They are used to move an organization or part of an organization (either structure-wise or processes-wise) from the current state to the next desired state and require the coordination of many moving parts and dependencies.

This course introduces the ITIL Transformation Model, which provides a flexible, non-prescriptive approach to help organizations navigate change. It focuses on three key patterns: initiation, governance, and execution. It is designed to help organizations balance governance, execution, and learning during periods of change. It is applicable to transformations ranging from relatively small initiatives to major change programs and provides step-by-step recommendations and a range of tools and methods.

This 3-day certification course provides a structured, practical approach to managing complex transformation initiatives. Candidates gain an understanding of transformation complexity and organizational context and learn how to apply the ITIL Transformation Model to enable sustainable change. This course also provides practical direction for aligning people, processes, and technology, ensuring that transformations deliver measurable value and foster resilience across the organization.

“ITIL (Version 5) Transformation helps organizations improve the performance of specific parts of the ITIL Value System (e.g., practices or tools) and the overall value system by supporting collaboration across stakeholders and value streams.” — Course Overview

Audience: ITIL Transformation training is designed for individuals working in organizations involved in transformation initiatives. This includes:

Sponsors and owners of transformation initiatives, responsible for leading change
Professionals involved in delivering transformation work, to understand what needs to be done
Professionals impacted by transformation, to understand the support and engagement they can expect
Consultants supporting organizations through transformation initiatives

This course is also mandatory for individuals striving to obtain the ITIL (Version 5) Practice Manager, Managing Professional, or Strategic Leader designations.

Course Objectives: The learning objectives of ITIL Transformation include an understanding of:

Key concepts of ITIL (including the ITIL Value System and the ITIL Product and Service Lifecycle)
Key concepts of ITIL Transformation (e.g., its scope and characteristics)
The ITIL Transformation Model
Common patterns for transformation
The role of measurement, learning, and synthesis
How AI and AI governance support transformation and implementation initiatives
How ITIL, DevOps and PRINCE2 are complementary in the management of the product and service lifecycle

ITSM Academy's ITIL Transformation class includes experiential assignments, GAME ON! An Interactive Learning Experience^® and access to ITSM Academy’s Learner Portal.

Memory exercises, study aids, and games are also included to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include fill-in-the-blank, matching, and exam prep questions. Some are completed as interactive in-class exercises, and some are utilized as homework.

Enhanced in-house by the ITSM Academy content team, our course covers all the material specified in the ITIL (Version 5) Transformation syllabus and prepares attendees to successfully achieve their ITIL Transformation certification. See the full class outline below.

Course / Student Materials:

Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools

Digital learner manual (excellent post-class reference)
ITIL (Version 5) Transformation Reference Card
Research Paper - WhatIs? ITIL (Version 5)
Learner Personal Action Plan
Memory exercises, study aids, and sample exams
Instructor-led education and exercise facilitation

GAME ON! An Interactive Learning Experience^®
Participation in unique in-class assignments
In-class exam preparation
Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
PeopleCert Plus Annual Membership (optional)

Prerequisites:

ITIL 4 Foundation or ITIL (Version 5) Foundation

Even if your ITIL Foundation certificate is expired, you can still attend any higher level ITIL (Version 5) course from ITSM Academy. Every successful pass of an ITIL PeopleCert exam will extend the previous expired certificates to the renewal date of the most recent ITIL PeopleCert exam.

Attend accredited training course (mandatory)
Complete pre-class reading assignment
Familiarity with some aspect of IT management, product management, or service management is recommended.

Certification: Learners earn their ITIL (Version 5) Transformation certificate by achieving a passing score (70%) on a 90-minute, 40-question open-book examination. Read more about the open book exam experience.

>>Official ITIL publications are available for learners who would like access to the reference materials for their open-book exam. You can purchase them here.<<

Professional Education Hours: Individuals attending this class will earn 24 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with a PeopleCert Plus Annual Membership can log continuous professional development (CPD) points against their certificate in PeopleCert's Continuing Professional Development (CPD) program to satisfy the program’s renewal requirements.

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors are all IT product and service management experts, and ITIL Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

Course Logistics:

Live, Virtual Classroom: Log in with the instructor and the other students - no travel!
Available through our Courseware Licensing Program
All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below

Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.

ITIL^® (Version 5) Transformation Certification Course Outline

ITIL (Version 5) Transformation introduces the ITIL Transformation Model, a practical and adaptable framework for organizational transformations. Learners acquire practical, scalable guidance they can use to successfully lead, support, and engage in transformation initiatives.

This course covers key ITIL (Version 5) terms and concepts, the ITIL Transformation Model, and how ITIL, AI and other frameworks such as DevOps and PRINCE2 enable and support product and service management.

Module 1: Key ITIL concepts

Key ITIL models
The characteristics of digital products and services
How digital products and services create value
Digital product and service management (DPSM)
The scope and purpose of the ITIL Product and Service Lifecycle Model
The lifecycle management activities of digital products and services
The ITIL Value System
Continual improvement vs. transformation
The characteristics of organizational change

Module 2: The ITIL Transformation Model

The three common patterns for transformation: initiation, governance, and execution
How each pattern type supports transformation work
The four layers of transformation (governance, positioning, execution, learning) and their roles
How the ITIL Transformation Model is applied in practice
The twelve stages of the ITIL Transformation Model
How to apply the twelve stages in the correct sequence
How ‘ordered’, ‘complex’, and ‘chaotic’ contexts influence transformation

Module 3: Initiation Patterns

The key characteristics of the five initiation patterns
How an initiation pattern influences scope, sponsorship, timing, and methods
The tools/methods/techniques that could contribute to the initiation pattern

Module 4: Governance Patterns

Common BAU governance patterns
Common transformation governance patterns
BAU vs. transformation governance patterns
How governance supports alignment, decision making, and oversight in transformation

Module 5: Execution Patterns

The three execution patterns (implement, discover, contain) and when each is used
How transformation work is executed using the implement, discover, and contain patterns
Which execution pattern fits different transformation situations
Applying the correct execution pattern to simple transformation examples

Module 6: End-to-End Transformation Example

The purpose of the 'transition’ activity
Describing an end to end transformation example
Assessing an end-to-end transformation example

Module 7: Measurement, learning, and synthesis

How to apply key transformation tools, methods, and techniques
How progress and outcomes of transformations are measured
The benefits and the potential issues of using measurements in transformation
How signals and lessons are captured, evaluated, and integrated into the organization’s value system

Module 8: ITIL and AI

How AI supports readiness assessments and adaptive governance
How AI and automation influence tools, methods, and techniques
The ITIL AI Capability Model
How AI governance supports transformation and effective implementation

Module 9: ITIL and Other Frameworks

How ITIL and DevOps complement each other across the product and service lifecycle
How ITIL practices collaborate with DevOps ways of working
Why project management is important when applying ITIL practices
How ITIL can be combined with PRINCE2 to deliver products and services effectively

➤ Press Release: ITSM Academy Announces Launch of ITIL (Version 5) Foundation Training in the United States