** COMING SOON - ITIL (Version 5) TRANSFORMATION ** Delivered virtually in U.S. friendly time zones. Class includes exam voucher.

ITIL (Version 5) Transformation course is suitable for individuals new to ITIL as well as teams transitioning from ITIL 4 who are involved in organizational change, digital transformation, or operating model evolution.

This course focuses on enabling sustainable change, integrating ITIL principles with transformation initiatives, and ensuring that improvements translate into measurable business and customer value.

ITIL Transformation is an advanced ITIL (Version 5) module that provides practical, scalable guidance for embedding, sustaining, and optimizing change across products and services. Designed for professionals involved in organizational change, this course helps learners balance governance, execution, and continual learning so transformation efforts deliver measurable value and build resilience across the enterprise.

Rather than treating transformation as a one-time initiative, this course explores how to build the structures, behaviors, and governance needed to support sustainable change. Learners gain practical guidance on aligning people, processes, and technology while improving collaboration across stakeholders and value streams.

Live, instructor-led training in our virtual classrooms.

Who Should Attend

Sponsors and owners of transformation initiatives responsible for leading change
Professionals involved in delivering transformation work who need to understand what must be done
Professionals impacted by transformation who want to understand the support and engagement they can expect
Consultants supporting organizations through transformation initiatives

What You Will Learn

How to understand transformation complexity and organizational context
How to apply the ITIL Transformation Model
How to use patterns, tools, and governance to enable sustainable change
How measurement, learning, and synthesis support ongoing transformation success
How ITIL aligns with AI and other frameworks

Why Take ITIL Transformation

Build a structured, practical approach to managing complex transformation initiatives
Balance governance, execution, and learning during periods of change
Strengthen collaboration across stakeholders and value streams
Support organizational resilience while improving business value outcomes
Develop a more sustainable approach to transformation across products and services

Key Benefits for Organizations

Ensures managerial and governance capabilities are fit for purpose and support the organization’s desired ways of working
Formalizes and streamlines organizational capabilities with clearer accountabilities and responsibilities
Improves the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management
Improves the performance of the overall SVS by supporting collaboration across stakeholders and value streams

Course Details

Recommended Duration: 2–3 days
Assessment: Multiple choice, open book, 90 minutes, 40 questions

Prerequisites

Any ITIL 4 certification or ITIL Foundation (Version 5)
Accredited training or Official eLearning

Why Train with ITSM Academy

ITSM Academy has been educating and inspiring IT professionals since 2004. Our live, instructor-led classes are designed to help learners understand the material, prepare for the certification exam, and connect the guidance to real-world organizational challenges. Whether you are building internal transformation capability or supporting broader organizational change, our classroom experience helps make the concepts practical and actionable.