ITIL (Version 5) AI Governance extension module course is suitable for individuals new to ITIL and for teams transitioning from ITIL 4 who are responsible for, or impacted by, the adoption of artificial intelligence within digital products and services. The course emphasizes responsible, ethical, and compliant AI adoption, helping learners understand governance, risk, transparency, and accountability within a DPSM and service management context.

ITIL (Version 5) AI Governance Course - Accredited

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** COMING SOON - ITIL (Version 5) AI GOVERNANCE ** Waitlist Now Open. Delivered virtually in U.S. friendly time zones. Class includes exam voucher.

The ITIL® AI Governance module is designed to help professionals govern, manage, and apply AI responsibly within digital products and services. As part of the evolving ITIL framework, this course focuses on the policies, practices, and decision-making approaches needed to support safe, ethical, and value-driven AI adoption.

Unlike many ITIL courses, ITIL Foundation is not a prerequisite for this class. This course is intended for a broad audience involved in AI-related decisions, delivery, oversight, or risk management—not only for professionals already trained in ITIL.

Whether you work in IT, product management, governance, compliance, security, risk, data, operations, or digital transformation, this course is expected to provide practical guidance for governing AI in real-world organizational environments.

Why AI Governance Matters

AI introduces opportunities for speed, insight, and innovation—but also new challenges. Unlike traditional technologies, AI systems can evolve over time, behave unpredictably, and create ongoing compliance, bias, transparency, and accountability concerns.

That means AI governance is not a one-time checkpoint. It requires continuous oversight across the lifecycle of AI-enabled products and services, from design and deployment to monitoring, review, and improvement.

What This Course Is Expected to Cover

  • Core principles of AI governance
  • Responsible and ethical AI adoption
  • AI-related risk identification and mitigation
  • Governance frameworks for AI-enabled services
  • Transparency, accountability, and oversight
  • Data governance and regulatory alignment
  • Integration of AI governance into service management and digital operating models

Who Should Attend

This course is intended for professionals involved in AI strategy, delivery, oversight, or assurance, including:

  • IT and digital leaders
  • IT service managers
  • Product managers and product owners
  • AI governance and risk professionals
  • Compliance, security, and privacy stakeholders
  • Transformation and innovation leaders
  • Anyone involved in the adoption, management, or oversight of AI in the enterprise

Key Benefits

  • Understand how to govern AI in a practical business context
  • Build confidence in addressing ethical, regulatory, and operational concerns
  • Learn how AI governance supports trust, resilience, and sustainable value creation
  • Connect AI oversight to service management and digital product thinking

Important Note

This course is currently being listed on a waitlist basis while final information is confirmed by PeopleCert. Details such as syllabus depth, contact hours, exam mechanics, and release timing may be updated as official information becomes available.

If you would like to be notified when registration opens, join the waitlist today.

  • Check back for the launch date. In the interim...
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         ITIL® Official Qualification Scheme (Version 5)

➤ Press Release: ITSM Academy Announces Launch of ITIL (Version 5) Foundation Training in the United States

ITSM Academy, a PeopleCert Authorized Training Organization (ATO), delivers ITIL (Version 5) AI Governance training as live, instructor-led virtual classes scheduled for U.S.-based learners and teams. Classes run in U.S. time zones and include the official exam voucher.

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