ITIL (Version 5) Product Course - Accredited

The ITIL^® (Version 5) Product certification class is one of the Managing Professional courses in the ITIL (Version 5) qualification scheme. This course provides the key concepts of digital product management and introduces the capabilities needed to manage digital products throughout their lifecycle from discovery to support using the ITIL Product and Service Lifecycle Model.

Digital products are central to how modern organizations co-create value with their customers, users, and stakeholders. They enable new, and enhance existing, business capabilities and form a technology foundation for digital services. This course is for organizations that create and manage digital products as their primary business, as part of a broader portfolio, or in combination with product development.

ITIL Product focuses on how product management enables the digital product and service lifecycle. It shows how the eight activities of the digital product vendor’s value chain (discover, design, acquire, build, transition, operate, deliver, and support) connect in practice, and how they are applied as needed, in any sequence, and often concurrently.

This 3-day certification course provides practical direction that learners can use to navigate the complexities of the product lifecycle and ensure that products deliver measurable value aligned with business goals. Candidates learn how to align product roadmaps with organizational strategy through structured discovery, prioritization, and evidence-based decision-making. This course also explores how to break down silos and align stakeholders across the ITIL Value System and lifecycle activities to enhance collaboration within multifunctional product and service teams.

Audience: ITIL Product training is designed for individuals working in organizations that create and manage digital products. This includes product management and service management professionals looking to develop the expertise needed to manage digital products and services as a single and unified system. Related roles include Product Manager, Digital Product Manager, Product Owner, Head of Product Development, Enterprise Architect, Solutions Architect, IT Delivery Manager, Service Delivery Manager, IT Operations Manager, Portfolio Manager, and Chief Digital Officer. This course is also mandatory for individuals striving to obtain the ITIL (Version 5) Managing Professional designation.

Course Objectives:The learning objectives of ITIL Product include an understanding of:

• Digital products and services
• The ITIL Product and Service Lifecycle
• Lifecycle management activities (from the product vendor perspective)
• Managing the end-to-end lifecycle
• How value streams integrate lifecycle stages
• How AI and automation affects the methods and tools used for product management
• How ITIL, DevOps and PRINCE2 are complementary in the management of the product and service lifecycle

ITSM Academy's ITIL Product class includes experiential assignments, GAME ON! An Interactive Learning Experience^® and access to ITSM Academy’s Learner Portal.

Memory exercises, study aids, and games are also included to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include fill-in-the-blank, matching, and exam prep questions. Some are completed as interactive in-class exercises, and some are utilized as homework.

Enhanced in-house by the ITSM Academy content team, our course covers all the material specified in the ITIL (Version 5) Product syllabus and prepares attendees to successfully achieve their ITIL Product certification. See the full class outline below.

Course / Student Materials:

• Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
• Digital learner manual (excellent post-class reference)
• ITIL (Version 5) Product Reference Card
• ITIL Product Lifecycle Management Activities Reference Guide
• Research Paper - WhatIs? ITIL (Version 5)
• Learner Personal Action Plan
• Memory exercises, study aids, and sample exams
• Instructor-led education and exercise facilitation
• GAME ON! An Interactive Learning Experience®
• Participation in unique in-class assignments 
• In-class exam preparation
• Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
• PeopleCert Plus Annual Membership (optional)

Prerequisites: 

• ITIL 4 Foundation or ITIL (Version 5) Foundation
• Even if your ITIL Foundation certificate is expired, you can still attend any higher level ITIL (Version 5) course from ITSM Academy. Every successful pass of an ITIL PeopleCert exam will extend the previous expired certificates to the renewal date of the most recent ITIL PeopleCert exam.
• Attend accredited training course (mandatory)
• Complete pre-class reading assignment
• Familiarity with some aspect of IT management, product management, or service management is recommended. 

Certification: Learners earn their ITIL (Version 5) Product certificate by achieving a passing score (70%) on a 90-minute, 40-question open-book examination. Read more about the open book exam experience.

>>Official ITIL publications are available for learners who would like access to the reference materials for their open-book exam. You can purchase them here.<< 

Professional Education Hours: Individuals attending this class will earn 24 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership can log continuous professional development (CPD) points against their certificate in PeopleCert's Continuing Professional Development (CPD) program to satisfy the program’s renewal requirements.

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors are all IT product and service management experts, and ITIL Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

 Course Logistics:

• Live, Virtual Classroom: Log in with the instructor and the other students - no travel! 
• Available through our Courseware Licensing Program
• All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions.

   

 

 

ITSM Academy, a PeopleCert Authorized Training Organization (ATO), delivers ITIL (Version 5) Product training as live, instructor-led virtual classes scheduled for U.S.-based learners and teams. Classes run in U.S. time zones and include the official exam voucher.