Description ITIL® (Version 5) Hardcopy Publications – Available from ITSM Academy Hardcopy editions of ITIL (Version 5) publications are now available through ITSM Academy. As print availability is limited and distribution is still stabilizing, shipping timelines are not currently confirmed and may vary. The latest version of ITIL (Version 5) expands beyond its IT Service Management roots to encompass Digital Product and Service Management (DPSM). This globally recognized best practice framework draws on extensive industry expertise and real-world experience, shaped by contributions from a worldwide community of practitioners. Each publication focuses on a critical domain within modern digital organizations: ITIL Experience Embeds human-centred and AI-aware design into digital products and services. Understand how experience is shaped by anticipation, perception, and evaluation Apply the four dimensions of service management to improve user experience Use the notice–interpret–hypothesize–experiment approach for continual improvement Evaluate experience evidence using criteria like trustworthiness and coherence Explore how AI governance and digital ethics support responsible design ITIL Product Focuses on managing digital products as end-to-end value streams, from discovery through support. Align product capabilities, services, and business outcomes across the full lifecycle Break down silos and improve collaboration across multifunctional teams Apply structured lifecycle management from discovery to delivery Use metrics and feedback loops to guide product decisions Designed for complex, AI-driven environments ITIL Service Equips professionals to deliver resilient, high-performing digital services across their full lifecycle. Manage service relationships, service levels, and operational reliability Drive continual improvement for consistent, measurable outcomes Ensure performance and resilience throughout the service lifecycle Structured guidance for day-to-day service operations Focus on delivering measurable customer outcomes ITIL Strategy Guides professionals in developing and delivering strategies that create lasting organizational value. Align technology investment and execution with business outcomes Act with clarity and confidence in complex, AI-driven environments Connect strategic intent to real-world delivery Support decision-making across leadership and operational roles Balance short-term execution with long-term value creation ITIL Transformation Provides practical guidance for leading and sustaining organizational change across digital products and services. Apply the ITIL Transformation Model across governance, positioning, execution, and learning Balance governance with flexibility to deliver value during change Measure progress and embed continuous learning into the organization Use tools like value stream mapping and OKRs to support transformation Leverage the ITIL AI Capability Model for adaptive, resilient execution As print availability is limited and distribution is still stabilizing, shipping timelines are not currently confirmed and may vary.
Quick view ITIL (Version 5) Managing Professional Course - Accredited MSRP: Was: Now: $2,940.00 Choose Options
Quick view ITIL (Version 5) Transformation Course - Accredited MSRP: Was: Now: $2,940.00 Choose Options