Official ITIL® (Version 5) Hardcopy Books & Publications – Available from ITSM Academy

ITSM Academy is an authorized source for official ITIL (Version 5) hardcopy publications. Whether you are preparing for certification, supporting an ITSM initiative, or expanding your understanding of Digital Product and Service Management (DPSM), these books provide the authoritative guidance behind the latest evolution of ITIL. Designed for IT leaders, service owners, product managers, service desk managers, enterprise architects, digital transformation leaders, and ITSM professionals, these publications offer practical guidance for improving products, services, experiences, strategy, and organizational transformation.

Price is per title. Shipping is included. Delivery timelines may vary based on PeopleCert availability and fulfillment schedules.

ITIL (Version 5) advanced courses now include open book exams. Read more about the open book exam experience.

The latest version of ITIL (Version 5) expands beyond its IT Service Management roots to encompass Digital Product and Service Management (DPSM). This globally recognized best practice framework draws on extensive industry expertise and real-world experience, shaped by contributions from a worldwide community of practitioners.

Each publication focuses on a critical domain within modern digital organizations:

Managing Professional Transition (MPT) Bundle
The MPT Bundle includes the official hardcopy publications for ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation. This bundle supports learners pursuing the ITIL (Version 5) Managing Professional Transition pathway and provides the reference materials aligned to the Product, Service, Experience, and Transformation domains.

ITIL Product
Focuses on managing digital products as end-to-end value streams, from discovery through support.

Align product capabilities, services, and business outcomes across the full lifecycle
Break down silos and improve collaboration across multifunctional teams
Apply structured lifecycle management from discovery to delivery
Use metrics and feedback loops to guide product decisions
Designed for complex, AI-driven environments

ITIL Service
Equips professionals to deliver resilient, high-performing digital services across their full lifecycle.

Manage service relationships, service levels, and operational reliability
Drive continual improvement for consistent, measurable outcomes
Ensure performance and resilience throughout the service lifecycle
Structured guidance for day-to-day service operations
Focus on delivering measurable customer outcomes

ITIL Experience
Embeds human-centred and AI-aware design into digital products and services.

Understand how experience is shaped by anticipation, perception, and evaluation
Apply the four dimensions of service management to improve user experience
Use the notice–interpret–hypothesize–experiment approach for continual improvement
Evaluate experience evidence using criteria like trustworthiness and coherence
Explore how AI governance and digital ethics support responsible design

ITIL Transformation
Provides practical guidance for leading and sustaining organizational change across digital products and services.

Apply the ITIL Transformation Model across governance, positioning, execution, and learning
Balance governance with flexibility to deliver value during change
Measure progress and embed continuous learning into the organization
Use tools like value stream mapping and OKRs to support transformation
Leverage the ITIL AI Capability Model for adaptive, resilient execution

ITIL Strategy
Guides professionals in developing and delivering strategies that create lasting organizational value.

Align technology investment and execution with business outcomes
Act with clarity and confidence in complex, AI-driven environments
Connect strategic intent to real-world delivery
Support decision-making across leadership and operational roles
Balance short-term execution with long-term value creation

Who Should Read These Books?

Whether you're pursuing certification, supporting an ITSM initiative, or leading digital transformation efforts, these publications provide practical guidance for modern digital product and service management.

IT Leaders and CIOs
Service Owners
Product Managers
Service Desk Managers
Enterprise Architects
ITSM Professionals
Digital Transformation Leaders
Project and Program Managers
Technology and Operations Leaders
Professionals pursuing ITIL certification

5
I got my books!

Posted by SJ on Jun 16th 2026

I was so happy when I registered for class with ITSM Academy and found out they are offering the ITIL new print books. For me, digital reading and open-book exams just aren't a great combination. I learn better when I can highlight pages, add notes in the margins, and quickly flip back to important sections. The book has already become a valuable reference, both for exam preparation and for applying the concepts at work. If you're someone who prefers learning from a physical book, I highly recommend getting a hardcopy.
5
So glad to get the hard copy books

Posted by Will J. on Jun 16th 2026

I was doing a Google search trying to find the new ITIL hardcopy books and was having no luck. When I realized ITSM Academy had them available, I was incredibly grateful. The ordering process was simple, the communication was excellent, and the books arrived exactly as expected. These books have earned a permanent spot on my professional bookshelf, and I can finally let go of my old V3s.