ITIL (Version 5) Experience course is suitable for individuals new to ITIL as well as teams transitioning from ITIL 4 who want to strengthen the connection between service performance and stakeholder experience. This course is ideal for professionals involved in customer experience, employee experience, service design, and relationship management, emphasizing experience-led decision-making as a core driver of value.

ITIL (Version 5) Experience Course - Accredited

$2,490.00
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** COMING SOON - ITIL (Version 5) EXPERIENCE ** Delivered virtually in U.S. friendly time zones. Class includes exam voucher.

ITIL (Version 5) Experience course is suitable for individuals new to ITIL as well as teams transitioning from ITIL 4 who want to strengthen the connection between service performance and stakeholder experience.

This course is ideal for professionals involved in customer experience, employee experience, service design, and relationship management, emphasizing experience-led decision-making as a core driver of value.

Focused on understanding and shaping the experience of stakeholders, this module helps professionals map, measure, and optimize customer and user experience to improve value realization and satisfaction. It integrates experience-centric thinking into value streams and lifecycle activities.

  • Check back for the launch date. In the interim...
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ITIL 5 Scheme Experience

         ITIL® Official Qualification Scheme (Version 5)

 Notes:

  • Both the ITIL 4 Foundation and ITIL Version 5 Foundation certificates are recognized as prerequisites for advanced courses in the ITIL (Version 5) qualification scheme.  
  • ITIL Foundation is the only certification prerequisite across all Core Modules, including the ITIL Transformation course.
  • ITIL Foundation and ITIL AI Governance have no prerequisites.
  • ITIL Transformation may be taken immediately after ITIL Foundation. While sequencing is flexible, the scheme illustrates the recommended learning pathway.

 Designations:

  • ITIL Master: ITIL Practice Manager + ITIL Managing Professional + ITIL Strategic Leader
  • ITIL Practice Manager: ITIL Foundation + ITIL Monitor, Support and Fulfill or ITIL Plan, Implement and Control or ITIL Collaborate, Assure and Improve + ITIL Transformation
  • ITIL Managing Professional: ITIL Foundation + ITIL Product + ITIL Service + ITIL Experience + ITIL Transformation
  • ITIL Strategic Leader: ITIL Foundation + ITIL Strategy + ITIL Transformation

➤ Press Release: ITSM Academy Announces Launch of ITIL (Version 5) Foundation Training in the United States

 
ITSM Academy, a PeopleCert Authorized Training Organization (ATO), delivers ITIL (Version 5) Experience training as live, instructor-led virtual classes scheduled for U.S.-based learners and teams. Classes run in U.S. time zones and include the official exam voucher. 

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