Mastering Experience Management: Unlock the Power of XM and XLA® for Business Impact Oct 15th 2026 Presenter: Rae Ann Bruno, Senior Consultant and Instructor, HDI Experience Management and XLAs are moving from concept to practice. But what does that really look like? Join Rae Ann Bruno and a panel of practitioners who are actively advancing experience within their organizations. Hear how they’re getting started, what they’re learning along the way, the challenges they’re navigating, and how experience insights and XLAs are helping to shape better outcomes. This panel webinar features these three perspectives on getting started: Joe, University of Alaska Anchorage: An executive-led approach that grew from his own teams into a broader committee effort Jessica, World Bank: A grassroots approach to building support with executives and teams Kiah, Chick-fil-A: A Lean and continual-improvement approach to improving audience experience Walk away with practical ideas for moving Experience Management forward in your own organization. By attending this webinar, you earn 1 Continuing Professional Development (CPD) point. Download the slide deck #Business Outcomes #Customer Experience #Digital Experience #Employee Experience #Experience Level Agreements #Experience Management #Experience Management Training #Experience Strategy #HDI #IT Service Management #ITSM #ITSM Academy Webinar #Rae Ann Bruno #Service Experience #Service Experience Management #Service Management #User Experience #Webinar #XLA #XLA Training #XM Facebook Email Print Linkedin