ITIL Rewired: A Smarter, People-Focused ITIL Dec 18th 2025 Presenter: Simone Jo Moore, SJM Humanising IT Sometimes, ITIL gets a bad rap! When your Service Desk feels like a black hole for energy and innovation, it’s tempting to blame the framework. But what if ITIL isn’t the problem - it’s how we’re using or misusing it? Let’s get real about the frustrations leaving us jaded and explore how a human-first approach to ITIL turns disillusionment into capability. Through the lens of Industry 5.0, explore how ITIL’s guiding principles amplify human creativity, unlock innovation, and create a human-centric service management culture. By attending this webinar, you earn 1 Continuing Professional Development (CPD) point. Download the slide deck ##becomingvisible ##emotionalagility ##empathicleadership ##ethicalAI ##humanisingIT ##humantech #Guiding Principals #human-centric #Industry 5.0 #ITIL #ITSM culture #Service Desk #service management #Simone Jo Moore Facebook Email Print Linkedin