Webinar Archives
ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
Oct 19th 2023
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc
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A Practitioner's Perspective
Apr 20th 2023
Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements
Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their application,
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ITIL Hacks That Work!
Jul 21st 2022
Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet
ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse you
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Employability with ITIL4 – New Industry Trends
Nov 18th 2021
Presenter: Gaurav Shekhar of University of Texas at Dallas
Employability with ITIL4 – New Industry Trends
What will be discussed: latest employment trends
how the industry is
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Making the Transition: ITIL v3 to ITIL 4
Aug 19th 2021
Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy
With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to figu
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