ITIL (Version 5): Ask Me Anything (AMA) Mar 19th 2026 Presenter: Donna Knapp & Lisa Schwartz, ITSM Academy Curious about what ITIL (Version 5) really means for you and your organization? This live session is your opportunity to ask direct questions … read more
ITIL Rewired: A Smarter, People-Focused ITIL Dec 18th 2025 Presenter: Simone Jo Moore, SJM Humanising IT Sometimes, ITIL gets a bad rap! When your Service Desk feels like a black hole for energy and innovation, it’s tempting to blame the framework. But … read more
It's Not about the Number: Assessing Practice Capabilities Oct 1st 2025 Presenter: Donna Knapp, Content Development Manager, ITSM Academy When organizations talk about assessing process maturity, the conversation often gets stuck on scoring models and numbers. But what r … read more
How to Implement: An ITIL Guide to Transformations Sep 18th 2025 Presenter: Roman Zhuravlev, Senior ITIL Architect, PeopleCert This August, PeopleCert published a new ITIL Official Book. It is a guide to implementation of organizational transformations – from … read more
ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"! Oct 19th 2023 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introdu … read more