Webinar Archives

Presenter:  Donna Knapp, Curriculum Development Manager  Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associa … read more

Presenter: David Cannon & Ken Jarvis, PeopleCert Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar focu … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess … read more

Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their application, … read more

Presenter: Mike Cardinal, Director BPMO - US, Thirdera When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in … read more