AI for Service Desks: Separating Hype from Opportunity Jul 16th 2026 Presenter: Josh Streets, HDI Business Associate and Founder of QX Now AI is shifting IT Service Management from basic automation to true operational innovation. But how do you cut through the hype to … read more
ITIL (Version 5): Ask Me Anything (AMA) Mar 19th 2026 Presenter: Donna Knapp & Lisa Schwartz, ITSM Academy Curious about what ITIL (Version 5) really means for you and your organization? This live session is your opportunity to ask direct questions a … read more
IT Service Management Is No Longer the ‘Boring Plumbing’ of Tech Organizations Aug 21st 2025 Presenter: Saaniya Chugh, Senior Technical Consultant, ServiceNow Join us and listen as Saaniya shares a fresh, forward-looking perspective on IT Service Management, exploring how it has evolved … read more
State of ITSM and... 2025: Trends and Insights for the Year Ahead Jan 16th 2025 Presenter: Donna Knapp, Curriculum Development Manager Join us for our highly anticipated annual webinar, The State of ITSM in 2025, where we explore the latest trends, challenges, and oppo … read more
Optimizing Value Streams and Processes with AI Oct 17th 2024 Presenter: Donna Knapp, Curriculum Development Manager Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associ … read more