ITIL® AI Governance - Moving Beyond Control to Care Apr 16th 2026 Presenter: Simone Jo Moore, AI Ethicist, SJM If your AI governance strategy starts and ends with compliance, you’re missing the point. As organizations adopt AI at scale, governance must evol … read more
AI and ITSM walk into a bar - An Experience To Remember Nov 21st 2024 Presenter: Simone Jo Moore, SJM Humanising IT Let's explore the intersection of Artificial Intelligence (AI) and IT Service Management (ITSM). Be it ITIL, DevOps, Agile or other princip … read more