AI and ITSM walk into a bar - An Experience To Remember

Presenter:  Simone Jo Moore, SJM Humanising IT 

Let's explore the intersection of Artificial Intelligence (AI) and IT Service Management (ITSM). Be it ITIL, DevOps, Agile or other principles, they guide the enhancement of the human experience with 'Automation Empathy' so we can navigate the ethical challenges of AI. Whether you’re an IT professional, a service manager, or simply curious about the future of technology, this session offers you a perspective to embrace AI while maintaining trust, transparency, and empathy in your IT services.

Be prepared, as from the first few moments, you'll be challenged and asked to share your perspective on our humantech world. You'll be surprised by some facts, curious about others and hopefully have your current journey validated and be inspired to create the world that embraces human centric innovation.

By attending this webinar, you earn 1 Continuing Professional Development (CPD) point.

• Download the slide deck
• The recording of the session will be available post webinar