From Disruption to Driver: Modernizing the IT Service Desk

Presenter: Josh Streets, AI Advisor, QX Now

AI is shifting IT Service Management from basic automation to true operational innovation. But how do you cut through the hype to build a scalable, future-proof AI roadmap?

Join HDI and ITSM Academy for an exclusive webinar led by technology strategist and AI Advisor Josh Streets. This high-level session will introduce ideas on transform how you approach service management with artificial intelligence.

Josh will introduce the essential building blocks of a modern AI strategy. You will explore how to align AI with your broader ITSM vision, identify high-value use cases, and approach the business case for technology investments. The session also highlights the fundamental infrastructure, talent, and governance models required to drive true organizational change and measurable performance evolution.

Turn AI disruption into your ultimate competitive advantage. Get a fast-paced look at the core concepts needed to transform your technical support into a modernized business driver. Register today to evolve your organization's AI transformation journey.

By attending this webinar, you earn 1 Continuing Professional Development (CPD) point.

• The slide deck will be available the morning of the webinar
• The recording of the session will be available post webinar