AI for Service Desks: Separating Hype from Opportunity Jul 16th 2026 Presenter: Josh Streets, HDI Business Associate and Founder of QX Now AI is shifting IT Service Management from basic automation to true operational innovation. But how do you cut through the hype to … read more
ITIL® AI Governance - Moving Beyond Control to Care Apr 17th 2026 Presenter: Simone Jo Moore, AI Ethicist, SJM If your AI governance strategy starts and ends with compliance, you’re missing the point. As organizations adopt AI at scale, governance must evolv … read more