ITIL at an Inflection Point: Why Change Is Necessary Feb 19th 2026 Presenter: David Cannon, Senior Director of ITIL, PeopleCert ITIL has long provided a common language and set of best practices for service management, but the environment it operates in has fu … read more
The State of ITSM and… 2026 Jan 29th 2026 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy ITSM has been evolving for years - but in 2026, the question is… what’s next? Join us as we examine how digital techno … read more
ITIL Rewired: A Smarter, People-Focused ITIL Dec 18th 2025 Presenter: Simone Jo Moore, SJM Humanising IT Sometimes, ITIL gets a bad rap! When your Service Desk feels like a black hole for energy and innovation, it’s tempting to blame the framework. But … read more
It's Not about the Number: Assessing Practice Capabilities Oct 1st 2025 Presenter: Donna Knapp, Content Development Manager, ITSM Academy When organizations talk about assessing process maturity, the conversation often gets stuck on scoring models and numbers. But what r … read more
How to Implement: An ITIL Guide to Transformations Sep 18th 2025 Presenter: Roman Zhuravlev, Senior ITIL Architect, PeopleCert This August, PeopleCert published a new ITIL Official Book. It is a guide to implementation of organizational transformations – from … read more