ITIL Rewired: A Smarter, People-Focused ITIL Dec 18th 2025 Presenter: Simone Jo Moore, SJM Humanising IT Sometimes, ITIL gets a bad rap! When your Service Desk feels like a black hole for energy and innovation, it’s tempting to blame the framework. But … read more
It's Not about the Number: Assessing Practice Capabilities Oct 1st 2025 Presenter: Donna Knapp, Content Development Manager, ITSM Academy When organizations talk about assessing process maturity, the conversation often gets stuck on scoring models and numbers. But what r … read more
How to Implement: An ITIL Guide to Transformations Sep 18th 2025 Presenter: Roman Zhuravlev, Senior ITIL Architect, PeopleCert This August, PeopleCert published a new ITIL Official Book. It is a guide to implementation of organizational transformations – from … read more
IT Service Management Is No Longer the ‘Boring Plumbing’ of Tech Organizations Aug 21st 2025 Presenter: Saaniya Chugh, Senior Technical Consultant, ServiceNow Join us and listen as Saaniya shares a fresh, forward-looking perspective on IT Service Management, exploring how it has evolved … read more
2025 Global IT Experience Benchmark Jul 17th 2025 Presenter: Sakari Kyrö, Product Strategy Lead, HappySignals Join us and Sakari, the author of the Global IT Experience Benchmark report to present why the conversation around IT Experience has … read more