User Research Methods for IT Service and Support Nov 19th 2026 Presenter: Matt Beran, Sr. Product Marketing Specialist, InvGate Better IT service experiences start with understanding the people who use them. Join Matt Beran, to explore user research methods for … read more
Mastering Experience Management: Unlock the Power of XM and XLA® for Business Impact Oct 15th 2026 Presenter: Rae Ann Bruno, Senior Consultant and Instructor, HDI Experience Management and XLAs are moving from concept to practice. But what does that really look like? Join Rae Ann Bruno and a panel … read more
Your Support Team is the AI Frontline Aug 20th 2026 Presenter: Tony North, Co-Founder, SeattleHDI.com Artificial Intelligence (AI) is transforming every sector - from healthcare to finance to government, but its rapid adoption brings complex ethical qu … read more
AI for Service Desks: Separating Hype from Opportunity Jul 16th 2026 Presenter: Josh Streets, HDI Business Associate and Founder of QX Now AI is shifting IT Service Management from basic automation to true operational innovation. But how do you cut through the hype to … read more
ITIL (Version 5) Transformation: Less Theory, More Traction May 21st 2026 Presenter: Adam Griffith, ITIL Architect, PeopleCert Successfully driving modern organizational change requires thoughtful balance, careful consideration, and approaches that are both actionable and … read more