Webinar Archives
Managing the Flow of Feedback
Aug 18th 2022
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers.
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The V*A*L*U*E Formula
May 16th 2019
Presenter: Ken Wendle,
Author, speaker, consultant and instructor
A common thread shared by almost every best practice or methodology – from ITIL to Lean to
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The Journey to ITIL Expert
Jan 19th 2017
Presenter: Jeff Jensen, Service Management Lead, Taos Mountain, LLC
What is the value of moving past ITIL Foundation and working your way to ITIL Expert? How do you make progress
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