Webinar Archives
Optimizing Value Streams and Processes with AI
Oct 17th 2024
Presenter:
Donna Knapp, Curriculum Development Manager
Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associa
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Why Effective Business Relationships = Transformational Leadership
Aug 16th 2024
Presenter: Michael W. Kublin, President, PeopleTek Coaching
During this interactive webinar, Mike will guide attendees through a self-discovery tool, helping them assess their individual per
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Top Trends in Enterprise Architecture
Apr 18th 2024
Presenter: Charles Betz, VP/Principal Analyst, Forrester Research
Forrester Research has sponsored the international Enterprise Architecture awards since 2010, and as of 2023 this is now in par
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State of ITSM and... 2023
Jan 26th 2023
Presenter: Donna Knapp, Curriculum Development Manager
As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effects. We simultaneously need to
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The Evolution and Future State of the Service Management Office
Jul 29th 2019
Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader
With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean
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