Webinar Archives
The Metrics Monster Returns! with Mike Cardinal
Jan 18th 2018
Complimentary Webinar - Thursday, January 18th at 11:00 am ET
Presenter: Michael Cardinal, TEK Systems
The monster lurking in the corridors is a problem. This monster is not your garde
… read more
Process Integration, Metrics and Expectations
Posted by Cid Tyer on Apr 16th 2014
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor
… read more
Incident Management Metrics: A University of Miami Case Study
Posted by Cid Tyer on Oct 19th 2011
Download the:
Slide Deck
Q&A Report
Call Monitor Template
Service Request Eval. Template
… read more
Webinar: The Metrics Monster
Posted by Cid Tyer on Apr 15th 2009
Download the:
Slide Deck
… read more