Webinar Archives
What is DevOps?
Posted by Cid Tyer on Jan 15th 2014
This webinar introduces attendees to DevOps, the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between de
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Establishing a Business Process Group with Elaine Wong
Posted by Cid Tyer on Aug 14th 2013
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Slide Deck
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IT Business Relationship Management for Success with Ibrahim K Jackson
Posted by Cid Tyer on May 22nd 2013
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Slide Deck
Q&A Report
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Incident Management Metrics: A University of Miami Case Study
Posted by Cid Tyer on Oct 19th 2011
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Slide Deck
Q&A Report
Call Monitor Template
Service Request Eval. Template
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Rock n Roles, Responsibilities and Resources
Posted by Cid Tyer on Oct 13th 2010
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Slide Deck
Q&A Report
Lifecycle Approach to Service Management Roles White Paper
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