Webinar Archives
Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami
Posted by Cid Tyer on Nov 14th 2012
Download the:
Slide Deck
Q&A Report
Whitepaper
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Incident Management Metrics: A University of Miami Case Study
Posted by Cid Tyer on Oct 19th 2011
Download the:
Slide Deck
Q&A Report
Call Monitor Template
Service Request Eval. Template
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