Webinar Archives
Optimizing Value Streams and Processes with AI
Oct 17th 2024
Presenter:
Donna Knapp, Curriculum Development Manager
Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associa
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SRE is a Service Management Framework
Apr 15th 2021
Presenter: Jayne Groll, Former CEO of DevOps Institute
Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of IT
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