Webinar Archives
Implementing XLA's
Dec 15th 2023
Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse
What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this we
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SRE is a Service Management Framework
Apr 15th 2021
Presenter: Jayne Groll, Former CEO of DevOps Institute
Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of IT
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