Webinar Archives
Living the CPDE Life
Sep 21st 2023
Presenter: Michael Cardinal, BPO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best
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Putting the People back in PPT
Mar 16th 2023
Presenter: Mike Cardinal, Director BPMO - US, Thirdera
When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in
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Where? Oh Where, Have my Processes & Roles Gone?
Jun 17th 2021
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need to continually improve has alw
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