Webinar Archives
Putting the Go in Governance
Sep 16th 2021
Presenter: Greg Sanker, Senior IT Leader
Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And the
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Introducing ITIL Practitioner, with Donna Knapp
Posted by Eric Montijo on Mar 17th 2016
Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This excit
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Establishing a Business Process Group with Elaine Wong
Posted by Cid Tyer on Aug 14th 2013
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Slide Deck
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Configuration Management at Idaho National Laboratory
Posted by Cid Tyer on Jul 20th 2011
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Slide Deck
Q&A Report
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