Webinar Archives
The Future of Service and Support: "A Brave New World"
Aug 16th 2019
Presenter: Jeff Rumburg, Managing Partner at MetricNet
IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring
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The Evolution and Future State of the Service Management Office
Jul 29th 2019
Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader
With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean
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