Webinar Archives
CSI - Status Quo or Status Whoa?
Mar 14th 2018
Recording (click image below) Slide Deck (click image to the right)
Presenter: Brad Utterback, ITSM Consultant and Trainer
Whoa is often used to "stop" motion. But it is also an i
… read more
The Metrics Monster Returns! with Mike Cardinal
Jan 18th 2018
Complimentary Webinar - Thursday, January 18th at 11:00 am ET
Presenter: Michael Cardinal, TEK Systems
The monster lurking in the corridors is a problem. This monster is not your garde
… read more
Using Six Sigma to Drive Service Desk Improvement
Posted by Cid Tyer on Feb 8th 2012
Download the:
Slide Deck
Q&A Report
… read more