Webinar Archives
The Agile Process Owner with Donna Knapp
Posted by Cid Tyer on Nov 19th 2015
Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz
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DevOps Ask the Experts
Posted by Cid Tyer on Oct 14th 2015
DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools?
Jayne Groll and Donna Knapp w
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The Service Desk of the Future
Posted by Cid Tyer on Oct 16th 2013
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Slide Deck
Q&A Report
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Webinar: Lessons from the ITSM Trenches
Posted by Cid Tyer on Jun 15th 2011
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Q&A Report
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Integrating ITSM Frameworks, Standards and Processes
Posted by Cid Tyer on Jan 19th 2011
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Slide Deck
Q&A Report
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