ITIL (Version 5) Transformation: Less Theory, More Traction May 21st 2026 Presenter: Adam Griffith, ITIL Architect, PeopleCert Successfully driving modern organizational change requires thoughtful balance, careful consideration, and approaches that are both actionable and … read more
ITIL (Version 5): Ask Me Anything (AMA) Mar 19th 2026 Presenter: Donna Knapp & Lisa Schwartz, ITSM Academy Curious about what ITIL (Version 5) really means for you and your organization? This live session is your opportunity to ask direct questions a … read more
ITIL at an Inflection Point: Why Change Is Necessary Feb 19th 2026 Presenter: David Cannon, Senior Director of ITIL, PeopleCert ITIL has long provided a common language and set of best practices for service management, but the environment it operates in has fun … read more
The State of ITSM and… 2026 Jan 29th 2026 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy ITSM has been evolving for years - but in 2026, the question is… what’s next? Join us as we examine how digital techno … read more
It's Not about the Number: Assessing Practice Capabilities Oct 1st 2025 Presenter: Donna Knapp, Content Development Manager, ITSM Academy When organizations talk about assessing process maturity, the conversation often gets stuck on scoring models and numbers. But what r … read more