User Research Methods for IT Service and Support Nov 19th 2026 Presenter: Matt Beran, Sr. Product Marketing Specialist, InvGate Better IT service experiences start with understanding the people who use them. Join Matt Beran, to explore user research methods for … read more
AI for Service Desks: Separating Hype from Opportunity Jul 16th 2026 Presenter: Josh Streets, HDI Business Associate and Founder of QX Now AI is shifting IT Service Management from basic automation to true operational innovation. But how do you cut through the hype to … read more
ITIL (Version 5) Transformation: Less Theory, More Traction May 21st 2026 Presenter: Adam Griffith, ITIL Architect, PeopleCert Successfully driving modern organizational change requires thoughtful balance, careful consideration, and approaches that are both actionable and … read more
ITIL (Version 5): Ask Me Anything (AMA) Mar 19th 2026 Presenter: Donna Knapp & Lisa Schwartz, ITSM Academy Curious about what ITIL (Version 5) really means for you and your organization? This live session is your opportunity to ask direct questions a … read more
ITIL at an Inflection Point: Why Change Is Necessary Feb 19th 2026 Presenter: David Cannon, Senior Director of ITIL, PeopleCert ITIL has long provided a common language and set of best practices for service management, but the environment it operates in has fun … read more