Webinar Archives
Tell the Story With Business Value Dashboards
Posted by Cid Tyer on Aug 20th 2014
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Q&A Report
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Converting a Budget Deficit Into an Innovation Surplus
Posted by Cid Tyer on Jun 18th 2014
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile
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Process Integration, Metrics and Expectations
Posted by Cid Tyer on Apr 16th 2014
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor
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The Service Desk of the Future
Posted by Cid Tyer on Oct 16th 2013
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Q&A Report
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Establishing a Business Process Group with Elaine Wong
Posted by Cid Tyer on Aug 14th 2013
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Slide Deck
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