More on ITIL 4. The Conversation Continues. Jan 18th 2019 Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members … read more
ITIL 4. The Next Evolution. Dec 13th 2018 Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts … read more
Innovate ITIL with DevOps Oct 20th 2018 Presenter: Sean Mack, CEO, xOps There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this sup … read more
The Art & Science of Updating ITIL® May 17th 2018 Presenters: The AXELOS Team AXELOS has announced plans to update the world’s most widely-adopted framework for service management. This session summarizes the update and discusses ITIL's … read more
Service Portfolio - Preparing for the Future of your Organization May 17th 2018 Presenter: Michael Cardinal The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio … read more