An Actionable Approach to Driving Stakeholder Value Nov 19th 2020 Presenter: Rae Ann Bruno, President, Business Solutions Training - Complimentary Webinar ITIL v4’s Driving Stakeholder Value (DSV) certification takes a more direct approach to IT becoming a bu … read more
A Seat at the Table Oct 8th 2020 Presenters: -Donna Knapp, Curriculum Development Manager, ITSM Academy - Mark Blanke, CEO, OwlPoint - Fred Silva, Director - Digital Solutions Delivery, SAIC - Paul Edmisten, CIO, … read more
ITIL 4® AMA with Lou Hunnebeck and Donna Knapp Aug 20th 2020 Presenters: Lou Hunnebeck, Principal Advisor, DXC Technology & Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar ITIL 4® Direct, Plan & Improve - Ask Me Anything&n … read more
ITIL® 4 DSV - Drive Stakeholder Value May 21st 2020 Presenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyHow to Create a Great Customer Experience A key activity in the ITIL 4 service value chain is 'engage'. One reason why this act … read more
ITIL® 4 HVIT - High Velocity IT Apr 16th 2020 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how … read more