Webinar Archives
ITIL Hacks That Work!
Jul 21st 2022
Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet
ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse you
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Employability with ITIL4 – New Industry Trends
Nov 18th 2021
Presenter: Gaurav Shekhar of University of Texas at Dallas
Employability with ITIL4 – New Industry Trends
What will be discussed: latest employment trends
how the industry is
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Where? Oh Where, Have my Processes & Roles Gone?
Jun 17th 2021
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need to continually improve has alw
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ITIL 4® AMA with Lou Hunnebeck and Donna Knapp
Aug 20th 2020
Presenters: Lou Hunnebeck, Principal Advisor, DXC Technology & Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar
ITIL 4® Direct, Plan & Improve - Ask Me Anything&n
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ITIL® 4 DSV - Drive Stakeholder Value
May 21st 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyHow to Create a Great Customer Experience
A key activity in the ITIL 4 service value chain is 'engage'. One reason why this act
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