Webinar Archives
Managing the Flow of Feedback
Aug 18th 2022
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers.
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ITIL Hacks That Work!
Jul 21st 2022
Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet
ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse you
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What Would Deming Do?
May 19th 2022
Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera
It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past
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State of ITSM and... 2022
Jan 20th 2022
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to h
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Making the Transition: ITIL v3 to ITIL 4
Aug 19th 2021
Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy
With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to figu
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