Webinar Archives

Presenter: Donna Knapp, Curriculum Development Manager Register Today Join us for our highly anticipated annual webinar, The State of ITSM in 2025, where we explore the latest trends, chall … read more

Presenter:  Donna Knapp, Curriculum Development Manager  Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associa … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy If someone could give you a prescription for surviving and thriving in the age of AI what do you think it would incl … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc … read more