AI for Service Desks: Separating Hype from Opportunity

Presenter: Josh Streets, HDI Business Associate and Founder of QX Now

AI is shifting IT Service Management from basic automation to true operational innovation. But how do you cut through the hype to build a scalable, future-proof AI roadmap?

Join HDI and ITSM Academy for an exclusive webinar led by technology strategist and AI Advisor Josh Streets. This high-level session will transform how you approach service management with artificial intelligence. Josh will introduce the essential building blocks of a modern AI strategy, showing you how to align AI with your broader ITSM vision, identify high-value use cases, and build a winning business case for technology investments.

Turn AI disruption into your ultimate competitive advantage. Join us to get a fast-paced look at the core concepts needed to transform your technical support into a modernized business driver and kickstart your organization's AI transformation journey.

By attending this webinar, you earn 1 Continuing Professional Development (CPD) point.

• The slide deck will be available the morning of the webinar
• The recording of the session will be available post webinar