Webinar Archives
Getting and Keeping Executive Buy-in for your ITSM program
Feb 15th 2024
Presenter: David Cannon & Ken Jarvis, PeopleCert
Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar focu
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State of ITSM and... 2024
Jan 19th 2024
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess
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Implementing XLA's
Dec 15th 2023
Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse
What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this we
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ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
Oct 20th 2023
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc
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Living the CPDE Life
Sep 21st 2023
Presenter: Michael Cardinal, BPO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best
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