Business Agility/AI

Adapt. Innovate. Thrive. In today’s fast-changing landscape, organizations need more than just tools - they need the agility to respond quickly, deliver value, and embrace innovation. Our Business Agility courses are designed for business professionals, analysts, and non-technical users who want to confidently navigate modern workflows, intelligent automation, and agile practices.  

Our courses go beyond theory. You’ll gain practical strategies to:

  • Build a culture of collaboration and continuous improvement.
  • Align business and IT goals to accelerate value delivery.
  • Apply Agile principles across the entire organization—not just within IT.
  • Increase transparency, flexibility, and adaptability in day-to-day work.
  • Empower teams to innovate while maintaining focus on business outcomes.

ITSM Academy offers Business Agility & AIOps training as listed below. Where you see the chooseoptions.jpg button, those classes are currently available in our Open Enrollment (Public) classrooms or via self-study.

The other courses are designed to be delivered as dedicated, Corporate Classes, via Independent Study or through our Courseware Licensing Program.

!